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Total control over all your subscriptions
Prenax helps organisations in all sectors with the acquisition, access
and management of all print and online information, including journals,
newspapers, databases, memberships and books. Whether our customers
rely on STM, financial or legal information, Prenax provides a suite of
services which guarantees value-for-money and superb customer care: we'll
advise you on how to get the most from your budget and relieve you of the
administrative burden associated with subscription management.
Quite simply, Prenax offers you:
- A single contact point for the world's online and printed journals and updates
- Supplier contracts management
- Consolidated invoicing - only one invoice per month
- Total control over all subscriptions
- Award-winning customer service
- Outsourcing and insourcing services
Prenax’s key differentiator is the combination of web-based tools and
award-winning personal service. All our customers get access to
Prenax Online where you can search among thousands of information products
from all over the world. You can easily place an order, cancel, register
a change of address, and make a claim. You can also download a management
report and re-arrange it anyway it suits you: by cost centre, department,
individual, client group and many other measures. If you prefer to talk to a member of our staff, your own dedicated
Prenax account manager is available every weekday between 8am and 6pm.
And don’t worry – we’ve banned voicemail and decision trees so you’ll
come straight through to someone who can help you.
In essence, we like to sum up our approach thus:
Responsive - Prenax operates an award winning service business.
In order to ensure success, Prenax will be attentive to the needs
of our clients and respond to them with accuracy and in a timely
and professional manner. Our goal is to maintain the highest level
of service to our clients.
Credible - Since great relationships last many, many years, we must
conduct ourselves appropriately, keeping a watchful eye upon integrity,
candour and open communication in all our dealings. In short, we must
do what we say we are going to do.
Proactive - We anticipate and accommodate the needs of our clients,
offering them solution-oriented products and services. Our services
are tailored to each unique business requirement, providing a truly
consultative view to your business needs
Effective - Beginning with the end in sight, we ensure that the desired
results are achieved, both internally and externally.
Flexible - In order to respond to dramatic changes occurring with our
clients and with our suppliers, we continue to do what works and quickly
change what needs improvement. Our commitment to the industry and our
clients is paramount to our business goals.
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