Prenax and the academic sector
Prenax has always had a reputation as a subscription agent with top quality customer
service. We’ve been meeting the demands of the corporate sector for over 17 years.
News of our exemplary customer service soon led to academic, government and other
public sector institutions requesting our services.
These days, educational institutions both large and small benefit from the rapid
response times, attention to detail, and high level of customer care enjoyed by
our large City clients. The facts speak for themselves - during 2005-6 an academic
institution signed up to Prenax every 5 working days in the UK alone. In 2006 Prenax
received preferred supplier status from the London Universities Purchasing Consortium
and in that same year was awarded the “Customer Service Team of the Year” at the
International Information Industry Awards.
Good communication
Because corporate and public sector clients have differing needs, Prenax has created
dedicated teams that specialise accordingly. Even though the teams are unique in
their skills, service remains the number one priority. Service level agreements are
always agreed upon before any account goes live assuring both parties have a clear
understanding of what to expect. There are three measures we take most seriously:
rapid response to claims and queries; accurate invoicing; and regular communication.
Consolidation services
While much of the content Prenax manages on behalf of our academic clients is
electronic, there remains a proportion that will always be in print format. More
and more institutions are asking Prenax to consolidate this material on their behalf.
This means that we order, check-in, label, tape and despatch shelf-ready material.
All are visible and can be managed online. More information can be found under the
‘services’ section of this site.
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