How can we help?
- How do I become a client? It's simple! Go to the contact us page, fill out the contact request and we'll call you right away. You can also contact us by phone, email and fax. We’ll be happy to answer any questions you may have.
- How do I benefit from tracking my subscriptions? Prenax Online gives you 24/7 access to your account where you can follow the progress of your requests, retrieve detailed custom reports and view a real-time list of subscriptions.
- Is there a fee to access your online services? No. There are no fees to use the Prenax Online system.
- I already know what I want to buy or subscribe to. How do I order quickly? You have 24/7 access to our online database of the worlds published content. Once you have found the titles you want, just click the button and Prenax does the rest. If you need it NOW, give us a call and we’ll get right on it. Our customers come from the world’s most demanding industries, we won't keep you waiting!
- What if the product I'm looking for is not in your database? If you cannot find what you’re looking for, please contact us through the system or alternatively by phone or email. Your dedicated account manager will source it for you.
- Can I subscribe to foreign publications? Of course. Our database contains about 500,000+ titles worldwide and millions of books. Prenax gives you access to all of these publications and their country of origin.
- How do I check the confirmation of my order? New subscriptions appear on management reports available on Prenax Online. In addition, Prenax emails acknowledgements of your order.
- I am an individual consumer. Can I use the services of Prenax? Our service is geared towards organizations only.